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FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at support@pure-kera.com


HOW DO I PLACE MY ORDER?

To place an order:

Finish adding items to your shopping cart

You may choose to process through our website checkout.

  • If you wish to continue through our website checkout, please click on the “Proceed To Checkout” Orange button located on the right side of the screen.

You will be transferred to our “Shipping And Checkout” page. You will be prompted to enter:

  • Name
  • Address
  • Email

If you have a valid discount code, you may enter it in the “Have a coupon?” field located in the top middle of the screen. Be sure to click on the “Apply Coupon” button in order to have your discount calculated and applied to your order.

Continue by choosing your payment method. Please make sure you have input the delivery address correctly. Once everything is completed, click on ”Place Order.”

Once you have placed the order, you will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@pure-kera.com.


Where do you ship from?

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.


How long will it take for my items to arrive?

It will usually take 8-20 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.


How long will it take to receive a tracking number?

It will take about 3 business days.


Where can I place an order from?

You can place an order from any country, we ship Worldwide.


Is shipping really FREE?

Yes, shipping is Free Worldwide on all items, but we offer a priority insured shipping option which provides a tracking number and safer package travel.


Where is your company located?

We have an office in the beautiful country: The Netherlands; Supply warehouses in: USA; High-Quality vendor contacts in: China


Which currency will i be charged in?

We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.


Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don’t receive one within 24 hours.


Who can I contact if I have a problem with my order?

All inquiries can be forwarded to support@pure-kera.com


How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover and Amex


If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.


Will I (the customer) have to pay customs?

For most countries, you will not have to pay customs, but it depends where are you located and if you order more than one piece.



About Us

PURE KERA is a leading online hair brand specialized in keratin productsl and thrives to be the most loved and trusted marketplace on the web. We tirelessly pursue… Read More

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